We're here to help with any questions or concerns
Our dedicated support team is ready to assist you with any queries, technical issues, or feedback. Here are several ways you can reach us:
Business Bay, Dubai
United Arab Emirates
+971 52 987 6543 (General Inquiries)
+971 4 987 6543 (Technical Support)
Weekdays: 8:00 AM - 10:00 PM GST
Weekends: 9:00 AM - 6:00 PM GST
We aim to respond to all messages within 24 hours during business days.
By Metro: Business Bay Metro Station (Red Line), Exit 3. Our office is a 10-minute walk from the station.
By Car: We're located on the 15th floor of Business Bay Tower. Visitor parking is available in the basement.
By Taxi: Ask to be dropped at Business Bay Tower, near Dubai Canal.
Most recharges are processed instantly. However, during high traffic or maintenance periods, it might take up to 15 minutes. If your recharge hasn't been processed after 30 minutes, please contact our customer support.
We accept various payment methods including:
Once a recharge has been processed to a mobile number, it cannot be reversed. This is why we strongly recommend double-checking the number before confirming your transaction. However, in exceptional circumstances, you can contact our support team who will assist in communicating with the operator to explore possible solutions.
Yes, we take security very seriously. All payment transactions are processed through PCI DSS compliant payment gateways with industry-standard encryption. We do not store your complete card details on our servers, ensuring your financial information remains secure.